About 25% of customers gave companies like Tesla or Rivian a one-star rating for their EV purchases.
J.D. Power U.S. study reveals low satisfaction with their digital solutions.
Pied Piper Management Company research shows local new car and truck dealerships outperform factory direct sales in customer satisfaction.
Meanwhile, AutoNation, Hendrick Automotive Group top public, private rankings.
WASHINGTON D.C. — Cadillac will be implementing what it’s calling a luxury focused, boutique experience at 700 of its 900 dealer stores. These locations will support the company’s 200 flagship, stand-alone dealerships, according to Cadillac. The dealership upgrades will be aimed at improving customer satisfaction performance and dealer compensation. Outlining the plan at the Washington ... Read More »
WESTLAKE VILLAGE, Calif. — Auto finance sources cannot focus their efforts on only one or two areas of the financing process and expect to have satisfied customers; they need to excel in all areas throughout the life of the loan or lease. That was the conclusion of J.D. Power and Associates’ 2014 U.S. Consumer Financing ... Read More »
When it comes to making their customers happy, the world’s automakers have hit a bit of a rough patch, reported NBC News. For the second-straight year, satisfaction with the auto industry is down, according to a new American Customer Satisfaction Index report released Tuesday. The ACSI score for cars and light trucks is now 82 ... Read More »
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