Articles

Awards•by Staff Writer•May 28, 2026

F&I Hall of Fame Welcomes Class of 2026

The hall of fame election committee added Jerry Lacour, Mickey Quinn, Gil Van Over III and Tony Wanderon to its growing list of industry titans.

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Industry•by David R. Ibarra•May 20, 2026

Building an Extraordinary F&I Agency

Work to determine your specialized talent, because that fact will determine everything about your agency’s future.

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Training•by Gil Van Over•May 7, 2026

Headlines Can Be Deceiving

Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.

Photo of two men in suit jackets shaking hands next to new car inside of a dealership

Industry•by Joel Kansanback•April 23, 2026

A New Consumer Culture in the Auto Dealership

Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.

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Industry•by Rob Miller•April 9, 2026

What Matters Most in Building Your Agency

The partner you choose for growth and expansion is key, because better is the ultimate goal instead of growth for growth’s sake.

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F&I•by Gerry Gould•March 24, 2026

Streamlining Financial Services Managers' Workflows

Managing a deal from submission to funding works best from a mix of efficient transactional methods and a customer-focused approach.

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Training•by Rick McCormick•March 11, 2026

Agents Bring the Message and the Focus

The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.

Sales•by David Ibarra•February 25, 2026

Creating Agency Loyalty

There are tried and true ways to instill it while also protecting your agency from competitors and other roadblocks.

Training•by James Ganther•February 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Training•by Gil Van Over•February 10, 2026

How Agents Help Dealers Avoid Bust-Out Scams

Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.

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